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Senior Principal Network Engineer -- Austin, Texas / Remote / Telecommute


Posted: 11/12/2019
Job Reference #: 02JGA

Job Description

TTEC is seeking a Network Engineer to join our Technology Services team.   This role is located in beautiful Austin, Texas, with remote / telecommuting opportunities. 


Why choose ttec to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 


Role Responsibilities: 


  • Monitor/ maintain performance & capacity for our global data centers and corporate office networks to ensure maximum efficiency and operational uptime.

  • Coaches, mentors, and provides guidance to team members to help improve technical skills.

  • Ability to manage multiple projects/tasks and work calmly under pressure.

  • Work with vendors and cross-functional teams for on-going design efforts and systems support.

  • Periodically develops and delivers training related material.

  • Participates in an on-call/standby rotation and is expected to respond after hours for service restoration, troubleshooting and/or repair of all necessary equipment during rotation.

  • Handles scheduled maintenance on networking equipment, such as software and equipment upgrades and assist with maintenance related tasks.



  • 4 to 6 years' experience in network design, implementation, and support of complex LAN/WAN environments carrying VoIP and data.

  • Advanced troubleshooting and support experience of network solutions that include:  Cisco Nexus and Catalyst switches, Cisco ASA Appliances, Multi-Tenant Environments, multiple network carriers, and Voice Over IP.

  • Experience with QOS and network virtualization

  • College Degree preferred but not required

  • CCIE Routing & Switching or CCIE Service Provider preferred but not required

  • Experience with Cisco Nexus switches 7000/5000 series

  • Experience with Cisco ASA 5500 series

    • Site to Site based VPN Tunnels

    • Remote Access client based VPN Tunnels

  • Ability to troubleshoot and resolve network related issues with little to no guidance.

  • Ability to demonstrate understanding of the following technologies:

    • STP (spanning tree)

    • TCP/IP fundamentals

    • IP subnetting

    • Routing Protocols (EIGRP,BGP,OSPF)

    • Routing between VRFs (Virtual Routing and Forwarding)

    • Contexts (ASA & Nexus)

    • QOS

    • IP SLA

    • Netflow

Understanding of the following technologies is a plus but not required: 

  • Virtualization environments and tools such as VMWare, vCenter, vCenter Orchestrator

  • Linux

Who We Are:

ttec is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 


What We Offer:


  • Variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, employee recognition programs, professional development

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and health incentives




Lead Everyday ? Do the Right Thing ? Reach for Amazing ?  Seek First to Understand ? Act as One ? Live life Passionately




Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!