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Conversational Designer- Remote/ Telecommute

at TTEC

Posted: 5/16/2019
Job Reference #: 02E2M
Keywords: art, creative, fashion

Job Description

 

Theworld has changed. Disruptive technologies, social media, more demandingcustomers, and an interconnected global economy have altered the face ofbusiness forever. To compete, companies need to be smarter, faster, and moreagile. They need the ability to deliver seamless, effortless experiences fortheir customers while providing strong returns to their shareholders. Tonavigate this complicated and uncharted new world, brands need a partner withexperience. Ttec helps the best companies on the planet reinvent theirbusinesses to drive competitive differentiation through customer engagement anddigital transformation. 

 

Ttecis seeking a Conversational Designer to join our team. This is a telecommutingopportunity with up to 25% client site travel requirements. 

 

Whychoose Ttec to enhance and broaden your career?  We are just as passionateabout providing ideal solutions to solving our client's business problems bydriving customer experience outcomes with our enhanced technical capabilities,as you are.  Whether you're the Engineer, Architect, Account Manager,Practice Leader or Sales Executive we need your talent to help us in ourexciting journey to success! 

 

What we are looking for: 

We are looking for an innovative and creativeConversational UI Dialogue Designer to assist in the build-out of chatbots - Asa Conversational Designer, you will be responsible for shaping the personalityand conversational flow of chatbots to ensure customers receive a ‘human'experience.By partnering with our Training and Development Teams , you will leverage yourextensive creative writing background to script and structure responses thatare free flowing and natural, and aligned with the desired bot  persona. With the customer journey andexperience at the forefront of everything you do, you'll help decide the mostappropriate next action and language necessary to produce an exceptionalcustomer interaction- all while developing a bot  personality that is engaging and memorable!

 

What you'll be doing: 

·        Script the customer conversation  and process flows to ensure that knowledge andresponses are delivered in a meaningful and natural format

·        Author all bot  responses using process established

·        Applying creativity to ensure the bot  responds in a fashion that aligns with theintended persona

·        Help ‘train' the bot  to deliver meaningful and accurate responses.  Make edits to content as required

·        Partner with Training and Development Teams  to shape and structure the data in a way thatwill address the questions and problems presented to the bot  with accuracy and efficiency

·        Collaborate with bot  technical, consulting, and knowledge teams todevelop a solution that exceeds customer expectations

 

What skills you'll need:

Motivation, Passion, Integrity.  Those are just someof the attributes valued at TeleTech.  Of course, there are some otherrequirements too.  These include:

·        2 Years in a creative writing and/or linguistics role

·        Experienceor knowledge of artificial intelligence, speech recognition technologies, ormachine learning

·        Experiencewith speech recognition systems a plus

·        Experiencewith IBM Watson preferred

·        Strongcreative writing skills/ natural language/ script writing experience

·        Excellentcommunication skills

·        Experiencein working with cross-functional teams

  •          Bachelor'slevel degree in an English related program preferred

 

 

Who We Are:

Ttec is a pioneer in customer experience,engagement and growth solutions. Our 40,000 employees servecustomers in more than 80 countries and 50 languages across social, mobile, anddigital channels.   We utilize a holisticapproach, applying solutions from our four customer experiencesegments-Consulting, Technology, Care and Growth-to help companies provide anamazing experience to their customers, inspire customer loyalty, and grow theirbusiness. Our employees live by a set of customer-focused values that guiderelationships with clients, their customers and each other.


Our Consulting team is on a mission to help our clientsrealize the amazing opportunities available to them, by driving new thinkingand transforming the way they create exceptional experiences for theiremployees and customers.   We provide end-to-end advisory and executionservices, giving leaders the confidence and tools to re-think how to competewith a combination of our logic, intellect and ability to make sense of thedata with our creativity and experience.


WhatWe Offer:

·        Global career mobility, professionaldevelopment, employee recognition programs

·        State of the art technology whichallows for seamless global connectivity

·        Learning and career growthopportunities via our global footprint

·        Rich wellness program and healthincentives


Lead Everyday ?Do the Right Thing ? Reachfor Amazing ? Seek First to Understand ? Actas One ? Live life Passionately


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!