Steward Health Care System
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at Steward Health Care System
At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
Under the direction of the manager of interpreter services, the incumbent serves as a medical interpreter for patients and staff members and supports the operations of the department in the consecutive, simultaneous or sight translation mode for all patients and family members who are LEP, Deaf and hard of hearing. Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, passing performance of competencies listed in the IMIA Standards of Practice, and the Code of Ethics. Understands and abides by all published Standards of Practice and Codes of Ethics for Medical Interpreters.
SKILLS / ABILITIES / COMPETENCIES REQUIRED:
Strong linguistic skills:
and sight translation modes. Self-corrects, understands own linguistic
limitations, seeks clarification and accepts correction
and/or need for clarification.
Strong interpreting skills:
complexity of the clinical encounter and added factor of linguistic barrier;
sets tone of the patient/provider encounter to manage spatial configuration
and flow of communication to preserve accuracy and completeness.
interpreter, no previous experience with interpreters)
Interpersonal and customer service skills:
during or after an encounter by encouraging provider to make appropriate
referral and/or assisting with making of appointment with right resource and
booking interpreter as needed
SUPERVISORY RESPONSIBILITY: NA
FISCAL RESPONSIBILITY: NA
REQUIRED KNOWLEDGE & SKILLS:
Certification / Licensure:
language test availability
Software / Hardware:
Basic computer skills required