Southwest Behavioral & Health Services
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Prescriber Case Aide/Medical Assistant
at Southwest Behavioral & Health Services
Prescriber Case Aide/Medical Assistant
AZ-Flagstaff-Flagstaff Outpatient Clinic (O)
Southwest Behavioral & Health Services (SB&H) is a large and fast growing, non-profit community-based provider of behavioral health services. We are a leader in development and delivery of services in the areas of housing, residential care, prevention services, outpatient services to children, incarcerated persons and dually diagnosed adults (SMI/SA). We are an innovative leader in behavioral health, our services are client directed-outcome informed, evidence-based and include treatment of co-occurring disorders, the FAST model in prevention services, the Arizona Treatment Initiative for children and families, and the Recovery Model for persons with serious mental illness. We have locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous PTO includes 2 weeks of vacation your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical, dental, STD, LTD, and Life coverage for employees. Other great benefits include 10 paid holidays, sick time, vision, tuition reimbursement, prescription drug discounts, chiropractic services, and much more.
We are currently seeking a Prescriber Case Aide/Medical Assistant to join our Flagstaff Outpatient Clinic. This is a full time postion with working hours Monday - Friday between 8am-7pm.
In this position you will be responsible for providing effective customer service to both internal and external SBH customers. Take vital signs of consumer and communicates results to prescribers. Process medication refill requests. Process med issues, prior authorizations, and monitors lab results. Processes requests for Prescriber transfers. Manages Prescriber schedules (blocking documentation time, meetings, etc.). Establishes, updates and maintains all program client databases and scheduling consumer appointments. Makes requested client contact calls for customer service follow-up and complaint resolution. Participates in the assessment of consumer eligibility and entitlement. Coordinates care and needs in accordance with established policies, procedures and clinical protocols. Processes lab results, requests for medication refills/issues and requests for prescriber transfers. Maintains accurate, thorough and current documentation of contact with consumers and services received/provided. Performs general clerical duties for the clinic as requested/assigned by Doctors, Program and/or Administrative Coordinator. Prepares clients/charts for Psychiatrist both adult and children. Receives direction from Program Coordinator/Director and works as a team with the CSR's and other clinical/medical staff.
Requires a completed High School Diploma or G.E.D and Completion of a medical assistant program. Must maintain good consumer relationships, possess excellent verbal and written communication skills and be able to identify priorities and stay organized. Must possess good clerical aptitude and knowledge of business English. Requires prior clerical experience with preferably in a behavioral health setting. Consideration given for course work in lieu of part of the experience requirements. Bilingual, English/Spanish speaking preferred. MA Certification plus two years’ experience, preferably in a clinical setting is highly preferred but not required.