Sandoval Regional Medical Center
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PCMH Coordinator F/T
at Sandoval Regional Medical Center
PCMH Coordinator F/T
|Department:||Primary Care Clinics|
|Location:||Rio Rancho, NM|
AMBULATORY PHYSICIAN CLINICS
MANAGER AMBULATORY CLINICS
Job Summary and Scope
Responsible for Patient Centered Medical Home (PCMH) patient outreach duties requiring medical record research and patient contact prior to patient visits. Perform a variety of front and back office clerical duties in support of assigned area to include but not limited to collecting patient data, obtaining patient medical history; maintaining a sanitary work area; coordinating and scheduling appointments and verifying medical coverage. May perform a variety of clerical duties. Ensure adherence to Hospitals and departmental policies and procedures. Patient care coordination may include neonate, pediatric, adolescent, adult and geriatric age groups.
POLICIES, PROCEDURES AND GUIDELINES- Maintain established hospital as well as departmental policies and procedures, objectives, and quality assurance programs
PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
PATIENT CENTERED MEDICAL HOME - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
PATIENT CARE - have working knowledge of CERNER pools including medication refills, lab tracking, external specialty appointment tracking
PATIENT CARE - Manage multiple registry lists including calling and scheduling patients for missed/needed services/appointments
DATA - Enter various data into computer and forms; verify data, make corrections and ensure accuracy; schedule patient appointments; answer and direct phone calls as requested; take and relay messages to providers and team as indicated / needed
CLERICAL SUPPORT - Support providers in a variety of clerical duties, such as preparing various patient forms for provider review and authorization, such as annual wellness documents, required documents for managed care contractual metrics and preventative maintenance, etc.
PATIENT SAFETY - Report potential and actual patient safety, concerns, medical errors and or near misses in a timely manner thru the chain of command and document within the PSN system.
Establish a compassionate environment by providing emotional psychological and spiritual support to patient, friends and families.
Proactively coordinate and communicate with various departments (both internal and external) to coordinate services, resolve operational issues, and improve quality of patient care.
Continuously reviews processes for operational improvement and efficiencies.
Track progress of the program and identify areas that require attention.
Support statistical data collection and report to leadership and designated committees.
Participate in programs and committees related to the specialty or as directed.
Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk.
Perform miscellaneous job-related duties as assigned to support the program mission.
SRMC Core Values
Integrity: Our words and actions match our values
To Serve: We put the needs of others before our own
Excellence: We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative
Safety/Quality: We provide evidence based care, programs, services, and an environment that achieves the best outcomes
Teamwork: We enjoy the ability and power to work collaboratively to deliver exceptional service
Accountable for budgetary compliance with regard to supply ordering
Decisions are made with in UNM - Sandoval Regional Medical Center policy constraints and scope of practice
Informally makes recommendations concerning long-range planning to director
Must be able to read, write and speak English
Contacts are normally made with others both inside and outside UNM-Sandoval.
Contacts are usually with own department staff, own supervisor, and with other departments and/or locations.
Contacts frequently contain confidential/sensitive information necessitating discretion at all times.
Contacts are 10% face to face interactions, 60% phone and 30% computer email and other methods of communication.
Some medical / health care knowledge
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of administrative and clerical procedures and systems such as windows, excel, etc.
Managing files and records and other office procedures and equipment (i.e copier, fax, pc, phone)
Basic medical terminology
Active listening skills
Social perceptiveness skills
Skill in monitoring patients and taking corrective action within established parameters
Critical thinking skills
Effective written and verbal communication skills
Ability to interact and cooperate with co-workers, strong interpersonal communication skills.
Able to read and write English.
Required Education: High School Graduate/GED and completion of an accredited Medical Assistant / Specialist program. Military Medic / Corpsman graduate (DD214 form). Certified as a Medical Assistant - From a National Medical Assistant Certificating body: (CMA, RMA, AMT, AAMA, NRCMA, CCMA, etc) (School certificate will not suffice)
Current CPR/BLS certification
Work Experience: 4+ years’ experience in a multi-specialty physician outpatient practice.
Language: Bilingual / English-Spanish preferred.
Job is supervisory to the extent that daily work direction is provided to personnel in subordinate classifications.
Conditions of Employment
Must pass a pre-employment criminal background check, reference checks and a post offer drug screen.
Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).
Tuberculin Skin Test required annually
Hospital required vaccinations
Hospital required competencies
Typical office and/or patient care, acute care hospital environment.
Must be able to travel locally between facilities and within the surrounding community.
Occasional exposure to minimal physical risk
Regularly exposed to the risk of blood borne/airborne disease.
Medium hazard exposure
Involves moderate exposure to physical risks, i.e., extreme exposure to chemicals, dangerous equipment and/or materials requiring basic safety precautions
Exposure to physical risk.
May be required to work irregular schedules including but not limited to as applicable: Nights, weekends, holidays, on-call, and overtime