Progress Residential

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-Client Relations Associate (EG)

at Progress Residential

Posted: 2/6/2020
Job Reference #: 2020-3767
Categories: Retail

Job Description

  • -Client Relations Associate (EG)

    Posted Date1 month ago(1/8/2020 7:12 PM)
    Job ID
    Job Location
    Customer Service/Support
  • Overview

    Looking for an opportunity with a dynamic, fun and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.

    Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 33,000 homes in fifteen of the country’s fastest-growing markets, our residents appreciate the flexibility, freedom and convenience of living in a single-family home without the obligations of home ownership. Progress is committed to making the home rental process easy and enjoyable for over 100,000 residents we serve by empowering our team members and investing in innovative systems and technology.

    Over the past three years our portfolio has doubled in size and we have added new, top-notch executive leadership. We see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

    Progress Residential has a national footprint with our executive office located in Dallas, Texas, our corporate office in Scottsdale, Arizona and market offices in Atlanta, Charlotte, Dallas, Houston, Indianapolis, Jacksonville, Las Vegas, Memphis, Miami, Nashville, Orlando, Phoenix, Raleigh, Sarasota, and Tampa.

    Position Summary:

    The Client Relations Associate is responsible for building positive and productive relationships with clients for the purpose of growing the business. The responsibilities providing client support and managing client expectations to achieve profitability.

    Essential Functions:

    • Build positive and productive relationships with clients for business growth
    • Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships
    • Understand client needs and customize existing business programs to meet their needs
    • Provide client support and handle client communications effectively
    • Manage client expectations to achieve profitability
    • Maintain existing clients and generate new clients to achieve revenue goals
    • Address client concerns promptly and professionally
    • Inform clients about company products, services and promotions
    • Discuss business contracts and cost with clients
    • Ensure that client requests are handled timely and accurately
    • Develop new strategies to improve client satisfaction
    • Maintain up-to-date knowledge about the client’ portfolio, company products and services
    • Collect client feedback and act accordingly

    Daily and Monthly Responsibilities:

    • Be available as needed for client meeting, calls and visits
    • Address client concerns promptly and professionally
    • Provide weekly operational updates as needed
    • Participate in monthly financial statement review meetings with clients
    • Follow-up on action items needed to address client’s needs
    • Monitor performance compared to budget and work with the Operations Team to address areas of need
    • Maintain and share professional knowledge through education, networking, events, and presentations


    • BA in business administration or a related field
    • 3 -5 years of customer service experience
    • Prior experience with customer service
    • Excellent analytical skills
    • Ability to network and build relationships
    • Excellent communication skills including written, verbal and presentation
    • Strong organizational skills
    • Proficient in Microsoft Office and relevant software
    • Good market knowledge
    • High energy level and professionalism
    • High standard of customer service
    • Warm and personable interpersonal skills
    • Travel up to 50%

    What you can expect from us:

    Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative, not-so-typical real estate investment and management firm:

    • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and fun at work. After all, it’s about progress, not perfection.
    • We offer competitive compensation, including a performance-based bonus.
    • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays, and a 401(k) program with company matching contributions.

    Closing Statement:

    This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

    Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!