Pilot Flying J

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Dispatcher I, Crude

at Pilot Flying J

Posted: 9/18/2019
Job Status: Full Time
Job Reference #: 271

Job Description

Come join Pilot FlyingJ's Plano team as a Crude Dispatcher!

*** Schedule: 3/3 - 6PM-6AM (3 dayson, 3 days off rotating schedule) *** This schedule offers the benefit ofhaving 3 days off in a row! 

The Crude Dispatcherrole will ensure uninterrupted, safe, and efficient crude oil distribution todesignated locations across the United States by utilizing a fleet of owneroperators, their drivers, and/or employees assigned to their specific geographicareas. The Crude Dispatcher will primarily be responsible for preparing anddistributing daily route schedules for that area. This position requires twoyears of customer service experience. A bachelor’s degree is preferred

Essential Functions:

  • Distribute crude oil within a designatedregion of the United States, utilizing a variety of assets including rail,truck, and pipelines.
  • Schedule and issue shipping instructions forthe storage and movement of crude oil.  Use independent judgment anddiscretion to regulate and schedule deliveries.
  • Coordinate deliveries and communicates dailywork schedules to assigned owner operators, drivers and/or employees.
  • Work to resolve any issues/complaints receivedfrom both internal and external customers (owner operators, drivers, ticketing,settlements, field management, pumpers, etc.) and when necessary, escalateissues to the Lead Dispatcher for resolution.
  • Forecast shipping requirements and adjustschedule to conform to production rates, storage levels, and demand patterns.
  • Heavy emphasis on data entry, handling manycalls and emails, and data analysis and reconciliation
  • Provide a level of customer service thatfosters customer satisfaction and positions the organization to grow and retaincustomers.
  • Utilize critical thinking skills toaccommodate short-notice and urgent delivery requests
  • Maintain timely and accurate records of alltransactions.
  • Analyze supply and demand reports andinventory forecasts.
  • Abide by Federal Motor Carrier SafetyAdministration rules and regulations as needed during scheduling processes.
  • Ensure that all Company safety policies andprocedures are followed, as well as applicable laws and regulations. Takeappropriate actions to correct or report unsafe behaviors and safety concerns.


  • 2 years of customerservice experience
  • Bachelor’s degreepreferred
  • Excellent written and verbal communicationskills
  • Demonstrated ability to work as part of a teamand to provide leadership when needed.
  • Proficient in Microsoft Office including Exceland Word
  • Strong time-management and organizationalskills with the ability to effectively handle changing and competingpriorities.
  • Demonstrated problem-solving skills in acustomer-focused environment.

6100 W Plano Pkwy

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!