Pacific Dental Services

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ROC Service Desk Representative

at Pacific Dental Services

Posted: 3/6/2019
Job Reference #: 7926
Categories: Sales, Customer Service

Job Description

  • Job LocationsUS-NV-Henderson
    Requisition ID
    Revenue Operations
    Location : External Name
    Henderson Support Center
  • Description

    Now is the time to join Henderson Support Center. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!


    The Representative, ROC Service Desk triages, reassigns, corrects priority status for, and completes Service Desk tickets and telephone requests for the assigned team. The individual will provide a high level of service to the field by ensuring all issues are responded to and completed in a timely manner. The individual will serve as the single point of contact for customers and provide first contact resolution and will escalate or reassign incidents to other teams.


    1. Identifies, triages, and resolves incidents for the National Support Center and supported Dental Offices.
    2. Recognize and escalate complex problems to Management.
    3. Log all incident responses and call activity within the incident.
    4. Provide one-on-one end-user problem resolution telephone.
    5. Help identify and communicate ongoing office specific issues to Management.
    6. Manage help tickets assigned, ensuring maximum incident resolution in minimum time with the end user needs met being the main focus.
    7. Ensure urgent requests are handled first by prioritizing work, manages time for remaining requests.
    8. Other duties as assigned by management.



    • Equivalent to high school diploma or general education degree (GED).


    • 1-3 years’ customer service or help desk experience.
    • Bachelor’s Degree from an accredited college.

    Pacific Dental Services is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

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    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!