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Recovery Services Team Lead II
at RI International
Essential Job Functions
- Provides coaching to peer support staff through role modeling and guidance, modeling techniques and practices of peer support and self-help .
- Provides oversight to team members on caseload management duties .
- Ensures that each participant receives outreach and follow up for no-shows, which is documented in the peer’s health record.
- Ensures ongoing and documented Coordination of Care with all Clinical Teams and vested partners in the peer’s care.
- Ability to successfully complete assessments and service plans.
- Identifies and creates ongoing community resources in the areas of medical, nutrition, exercise, helping participants make the appropriate linkages.
- Participates in the development of Program Policies and Procedures from a peer prospective.
- Develops and supports the program management team, analyzing problems, identifying areas of unmet needs, and seeking solutions.
- Interacts with clients in a Recovery model, assisting with activities and providing information about supports in the community.
- Submits timely reports as required by program / funder / Supervisor / Director.
- Meets or exceeds direct service goals for Team Lead position.
- Ensures timely closures for participants from the program as indicated.
- Assists in the coordination and supervision of subordinate staff which includes but are not limited to:
- Hiring process to include interviewing applicants and making hiring recommendations
- Provides orientation and ongoing training to staff and/or students
- Supervises activities of staff including assignment of duties
- Coordinates the activities of the program’s team, facilitating communication between disciplines and assuring high quality services
- Monitors the performance and evaluates staff and/or students
- Ensures that each team member is meeting or exceeding production and quality standards for his/her position
- May initiate disciplinary actions and recommends improvement plan or corrective action.
- Works in collaboration with supervisory personnel to develop and implement Peer Support Staff job development
- Communicates information regarding participants to staff
- Participates as an active member of the Programs Management team
- Models personal responsibility, self-advocacy, and hopefulness via telling of their recovery story, how needs are respectfully met, and how a belief in themselves is maintained
- Develops and maintains positive and constructive working relationships with collateral agencies.
- Attends meetings and trainings deemed necessary as a collaborative team member.
- Review staff timesheets in Ultipro to process payroll, reviewing and approving time off while ensuring programs are fully staffed. Monitor attendance and punctuality via UltiPro.
- Documents relevant and required information and services provided in the identified service record (electronic or otherwise) assuring continuity of care as a tool for communication with other team members.
- Maintain and observe all HIPAA regulations that apply.
- Provide timely, quality and accurate documentation in accordance with program and state standards which requires that all client-related documentation be submitted within 24 hours from the date of the service provided.
- Participates as a team member to provide a safe recovery environment. Utilizes infection control and other safety standards.
- Contributes to the cleanliness of the work place.
- Utilizes effective positive engagement and conflict resolution skills.
- Fosters personal and environmental wellness by taking care of self and maintaining environmental wellness by reporting infection and on the job injuries.
- Assesses emergency situations, notifies supervisor of actual or potential challenges, exercises judgment in stressful conditions and responds calmly and quickly. Displays teamwork during emergencies.
- Influence and improve operations which are not under direct control.
- Use problem solving methods and critical thinking to continuously improve operations.
- Actively embodies Recovery International’s mission, vision and values.
- Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the program and Recovery International.
- Contributes and participates in continuous Quality Improvement initiatives.
- Models and practices recovery principles in all activities including hope, empowerment, responsibility, mutuality and self -determination.
- Develop new and innovative ways to improve operations of the program and to create new opportunities.
- Determine strategies to move the program and Recovery International forward, set goals, create and implement action plans, and evaluate the process and results.
- Establish and maintain positive working relationship with others, both internally and externally, to achieve the goals of the organization.
- Serves as a representative of the organization, acts as a positive role model towards all interactions (internal/ external stakeholders and people we serve) without judgment.
- Provides assistance in a concise, informative manner, keeping a positive, courteous tone and appropriate non-verbal communication and effective listening.
- Contributes to effective teamwork by combining skills and energies in a coordinated effort with supervisors, co-workers, guests and outside agencies.
- Communicates collaboratively with inter/intra-disciplinary team members and participates in team meetings.
- Develops collaborative relationships with community partners.
- Accepts feedback and contributes in an open and receptive way.
- Works independently or as part of a team; ability to interact appropriately with others.
- Speak, listen and write clearing, thorough and timely manner using appropriate and effective communication tools and techniques.
- Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Positively influence others to achieve results that are in the best interest of the organization.
- Focus on Service Participant Needs: Anticipate, understand, and respond to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters.
- Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
- Provide a safe and nurturing environment with an emphasis on respect, diversity, acceptance and compassion.
- An ability to interact effectively within the context of the cultural beliefs, behaviors, language and needs.
- Develops and maintain accurate community resources for education, information and referrals appropriate to guests needs.
- Bachelor’s degree in a field related to behavioral health or;
- Bachelor’s degree in any field and at least one (1) year of full-time behavioral health work experience; or
- Associates degree and at least two (2) years of full-time behavioral health work experience; or
- Licensed as a practical nurse, according to A.R.S. Title 32, Chapter 15, with at least two years of full-time behavioral health work experience;
- High school diploma or GED and eighteen (18) college credit hours of post-high school education in a field related to behavioral health completed no more than four (4) years before the date the individual begins providing behavioral health services and two (2) years of full-time behavioral health experience; or
- High school diploma or GED and at least four (4) years of full-time behavioral health work experience
- Valid Arizona Drivers’ license
- Must meet all aspects of the Agency’s Driver’s policy
- Peer Employment Training Certificate – Preferred
- By employment date and annually thereafter, TB test clearance
- Satisfactory results of Agency background clearance, as required
- Therapeutic Options (TO) physical safety intervention training
- Proficient in Microsoft office products; ability to type 30-40 w.p.m.
- Demonstrated ability to effectively communicate both verbally and in writing
Safety/ Physical Environment
Education, Licenses and Experience
Additional Requirements, Certifications and Qualifications
Works in behavioral health clinical areas. Some risk involved in the event of agitated guests mitigated by team training and verbal de-escalation. Must possess visual and audio skills to complete job duties. Schedule may include long hours and travel throughout geographic region.
The physical requirements described herein are representative of those which must be met by an employee to successfully perform the primary functions of this job. Continuous standing; walking; handling; finger dexterity, eye hand-foot coordination; use of corrected vision; depth perception; wide field of vision; color vision; use of auditory, olfactory and tactile senses. Frequent bending over; stooping, kneeling; crouching; pushing; pulling; sitting; reaching; climbing/balancing on a step stool to reach supplies/equipment in cabinets; climbing stairs; carrying up to 25 pounds; running.
Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the primary function