The Scripps Research Institute

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Information Technology Analyst III

at The Scripps Research Institute

Posted: 5/6/2020
Job Status: Full Time
Job Reference #:

Job Description

Requisition Number 07610
Department Name: IT Services - CA
Position Type: Full Time
Position Title Information Technology Analyst III
Position Summary:

This position is with the Information Services organization on the La Jolla campus of Scripps Research. This is a Tier Two Technical Analyst who supports the Client Services team of Tier One analysts by developing and deploying solutions related to the configuration, deployment, security and routine maintenance of over 3000 endpoint/client computers. This position is the first point of escalation for problem and incident response between Tier One Analysts and Tier Three IT Engineers, especially as it relates to Apple/Mac endpoints.

Position Description

* Provide world-class customer service and professionalism
* Assists Tier One analysts in the daily administration of desktop workstations. Establishes standard practices for configuration, security, installation, and maintenance of operating systems, applications, and peripheral equipment. Diagnoses complex hardware and software problems. Manages and recommends system or process changes and consults on equipment purchase/retirement decisions.
* Serves as the first point of escalation for Tier One Analysts, directly troubleshooting problems affecting the enterprise environment. Collaborates with Tier Three staff in the Information Services Department (Datacenter Support, Network Management, InfoSec, High Performance Computing) in developing and deploying enterprise solutions. This position initiates problem escalation to Tier Three during incidents and becomes the liaison between the Tiers during problem resolution.
* Take ownership of complex tasks and leverage deep Mac OS knowledge and troubleshooting skills to drive to swift resolution
* Analyzes requirements for complex laboratory instrumentation and recommends computer configurations. Identifies and addresses evolving scientific requirements and suggests application/network enhancements.
* Collaborates regularly with the IS team on the Florida campus, especially the Tier Two Analysts there, to ensure both campuses follow consistent processes and practices.
* Offers advanced technical assistance and solutions consulting to clients in both administration and laboratory environments.
* Functions as liaison with various system vendors. Coordinates work associated with vendor’s maintenance agreement obligations. Tracks design and operational problems to be corrected by vendor.
* Organizes and teaches computer and network training sessions for Tier One analysts to maintain knowledge of Mac OS technologies, industry standards and best practices.
* Determines feasibility of new operating systems and system software upgrades with consideration of application and hardware requirements.


Works on problems with considerable scope where judgment and experience is required in resolving problems and making recommendations. Exercises judgment and initiative on a variety of complex IT systems issues, selecting and testing methods and techniques to determine appropriate action. Limited supervision. Participates in determining objectives of assignments. Some weekend or evening hours will be required.

* Individual contributor. Does not supervise but may provide technical direction to lower level analysts or administrators.

Location: San Diego, California
Additional Information:
Physical Requirements:

With or without reasonable accommodation, sit and type at a computer terminal for up to 8 hours per day with appropriate breaks and perform tasks that require fine dexterity and repetitive motions using the arms, hands, wrists and fingers. Further details of established essential functions for this position will be addressed/discussed during the interview process.

Basic Qualifications:

* Excellent customer service orientation and strong analytical, verbal and written communications skills
* Ability to work with clients/customers at all organizational levels from diverse cultural backgrounds, languages and nationalities
* Bachelor’s degree in Computer Science, Information Systems or other technology discipline
* Strong understanding of Mac OS X and iOS
* Demonstrated experience in deploying large-scale Mac clients, leveraging system imaging and deployment tools
* Demonstrated experience with Microsoft Azure and 365 system administration, with an emphasis on Mac OS client configuration, Directory Services, Group Policy management, user account life cycle, etc.
* Experience supporting Linux client systems especially RHEL, Ubuntu and CentOS
* Understanding of host and network monitoring tools. Experience investigating and isolating anomalies in a heterogeneous, networked environment is expected.
* Experience implementing security compliance controls including user access control/account management, data leakage prevention, digital rights management, etc.
* Understanding of IP telephony systems preferred
* Understanding of AV systems preferred
* Strong aptitude to learning new technologies
* Must work in a fast-paced environment with minimal guidance
* Mac certified preferred but not required

Preferred Qualifications:
Job Closing Date:
Open Until Filled Yes
Job Posting Category Administrative & Support
EEO Statement

The Scripps Research Institute is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!