Texas Tech University Health Sciences Center El Paso

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Sr Patient Services Specialist

at Texas Tech University Health Sciences Center El Paso

Posted: 9/27/2019
Job Status: Full Time
Job Reference #: 469495
Keywords: office

Job Description

Extended Job Title
Sr Patient Services Specialist

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serve as primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Ability to communicate effectively with a variety of people. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact of both direct with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
  • Greets patients, performs registration of patients, to include updates of demographic data, financial data, insurance information and any other third party payor information. Photocopy of insurance cards and picture ID. Arrives patient in Centricity Business system for daily report.
  • Receives all incoming telephone calls through the AVAYA system for Breast Clinic, screens and directs to staff/faculty as appropriate.
  • Schedules patient appointments. Cancels and re-schedules appointments, according to changes on physician's schedules in Centricity Business.
  • Cancels, reschedules, and creates new clinic schedules as needed.
  • Prepares and prints arrive/no show report. Sends no show letters to patients who miss their appointments.
  • Prepares discharge procedure, schedules patients for return visit, and collects fees accordingly.
  • Verifies Medicare, Medicaid, and all third party carrier coverage prior to patient's appointment. Obtains pre-authorization or pre-certification for coverage of office visit or surgical procedure with appropriate ICD-10 and CPT codes needed.
  • Prepares daily deposit, obtains departmental approval and submits deposits to MPIP Department.
  • Pulls/logs out mammograms requested from other sites for comparison by physicians.
  • Contact patients via telephone to remind them of surgical procedures and deposits owed.
  • Negotiates deposits and/or deductibles for all elective procedures based on patient's financial category.
  • Prepares and completes Breast Conference memorandum with recommendations indicated by the physician. Distributes information to the appropriate personnel.
  • Notifies supervision of any changes in daily appointments and keeps her informed of all patient issues pertaining to schedules.
  • Assist in covering other clinics within the Surgery Dept. Attend community health fairs, annual fund-raising activity, provide training to medical assistants/students, represent Surgery Dept./Breast Clinic at any TTUHSC committees and/or meetings.
  • Perform other work related duties as determined by Assistant Director and/or administrator.

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location
El Paso

Preferred Qualifications
Preferred Knowledge, Skills and Abilities
Knowledge of medical terminology, coding procedures, CPT and ICD-10, billing functions, cashier and data entry. Familiar with Centricity Business (CBiz), Electronic Medical Record (EMR), Referral Management System (RMS), Phreesia, Cerner (University Medical Center/Trans Mountain), and AVAYA phone systems.

HSC - El Paso

UBCC Dept Elp Genl

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
+Education:+ A minimum of a high school diploma or equivalent.
+Experience:+ * A minimum of five (5) years of general office experience. * A minimum of two (2) years in a clinic or physician's office.
* At least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of meeting or exceeding expectations.

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Speciality Code
3A1X1, 4A0X1

Marine Military Occupational Speciality Code

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!