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Guest Services Agent

at HCareers

Posted: 11/17/2020
Job Reference #: 9447_1539758
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Job Description

OnQ trained required.

Guest Service Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES:

    -Provide Distinguished Hospitality that aligns with the pillars our mission statement.
    -Operate reservation, property management and credit card systems, following all safety and security procedures.
    -Maintain accurate cash sheet. Responsible for cash drawer balancing.
    -Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
    -Know emergency procedures and how to respond.
    -Never say a guest's room number or personal information out loud.
    -Be knowledgeable of hotel promotions.
    -Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
    -Complete daily reports, audits correspondences etc. as required by your shift.
    -Keep lobby and office area clean at all times,
    -Set wake-up calls as dictated by your shift.
    -Lock and secure area if leaving the front desk.
    -Create incident reports for guest injuries / issues when required.
    -Ensure all calls are answered timely and in a "scripted" manner.
    -Take and record reservations with accuracy. Confirm as requested.
    -Resolve guest complaints to exceed expectations.
    -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
    -Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
    -Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!