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Front Desk Agent

at HCareers

Posted: 11/23/2020
Job Reference #: 9447_1541119
Keywords:

Job Description

Job Details

Level: Experienced

Job Location: Trump International Beach Resorts - Sunny Isles Beach, FL

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Job Shift: Any

Job Category: Hospitality - Hotel

Description

Summary:

    -Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
    -Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
    -Be familiar with all areas of hotel such as room types and amenities offered to the guests.
    -Quote and be familiar with room and rate availability for current and future dates.
    -Accept reservations, changes and cancellations in the absence of reservations staff.
    -Select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
    -Check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
    -Handle guest problems or complaints
    -Works closely with the Concierge to follow up on guest requests.
    -Reconciles all transactions at the close of the shift and cash out, while maintaining a balanced bank at all times.
    -Handles safety deposit box requests; including distributing, giving access to and closing procedures.
    -Assists when required with the tasks performed by the pbx operator and reservations agent.
    -Handles hotel emergency procedures and situations with maturity and professionalism
    -Performs tasks and projects as delegated by the Front Office Assistant Manager, Director of Front Office Manager or Resort Manager.

Essential Duties and Responsibilities: (Other duties may be included)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!