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Front Desk Agent

at HCareers

Posted: 11/26/2020
Job Reference #: 9447_1533058

Job Description


We are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.



      - Greet guests with a welcoming smile and friendly demeanor
      - Perform all guest check-in and check-out procedures
      - Obtain or confirm guest information, assign rooms, activate and distribute keys
      - Collect payment for room charges and other fees
      - Answer phones and direct calls to appropriate personnel
      - Check and send emails
      - Make and confirm reservations
      - Always maintain a clean and tidy workspace
      - Inform guests of hotel amenities and offerings
      - Be informed and up-to-date on all types of room accommodation and availability
      - Communicate with housekeeping, room service and security staff as necessary
      - Resolve customer complaints and problems calmly and effectively
      - Notify management of any serious issues that you cannot resolve
      - Maintain a friendly, personable disposition

Requirements and Qualifications

    - High school diploma or GED equivalent preferred
    - Previous experience in customer service and/or hospitality industry preferred
    - Experience using hotel booking software a plus
    - Computer literate and proficient using Microsoft Suite
    - Personable and outgoing when dealing with guests
    - Professional phone demeanor
    - Excellent customer service skills
    - Ability to maintain calm, polite, and patient in stressful situations
    - Organized and detail-oriented
    - Ability to connect with guests and consistently give them a positive customer experience


    - Ability to stand for long periods of time.
    - Ability to lift up to 25 pounds maximum.
    - Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
    - Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
    - Frequent smiling.

* * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!