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Experienced Front Desk (Guest Services)

at HCareers

Posted: 11/24/2020
Job Reference #: 9447_1516192

Job Description

Job brief

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include greeting and registering guests, managing reservations and providing information about rooms, rates and amenities. Providing attentive courteous and efficient service throughout all stages of the guest's stay and successfully handle any special requests or complaints. Applicant should hold themselves at all times in a professional and sincere manner. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

* Perform all check-in and check-out tasks

* Manage online and phone reservations

* Inform customers about payment methods and verify their credit card data

* Register guests collecting necessary information (like contact details and exact dates of their stay)

* Welcome guests upon their arrival and assign rooms

* Provide information about our hotel, available rooms, rates and amenities

* Respond to clients' complaints in a timely and professional manner

* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs

* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

* Upsell additional facilities and services, when appropriate

* Maintain updated records of bookings and payments

Requirements

* 2-3 Years work experience as a Hotel Front Desk Agent, Receptionist or similar role

* Experience with hotel reservations software, like Opera PMS, Microsoft Word and Excel

* Understanding of how travel planning websites operate, like Booking and TripAdvisor

* Customer service attitude, flexible schedule

* Excellent communication and organizational skills

* Must be flexible and available to work within the resort on weekends, nights and/or holidays based on business demands

* Degree or college work in hotel management is a plus

* Must possess a positive attitude

We offer a competitive hourly rate, a generous bonus plan, and matching 401K

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!