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Dir Banquets

at HCareers

Posted: 11/23/2020
Job Reference #: 9447_1541537

Job Description

Job Overview

The Director of Banquets is responsible for the successful operation of the banquets department. Ensures all banquet activities are carried out professionally and to standard while maximizing profitability. Manages, motivates and empowers associates. Serves as the banquet department liaison to all other hotel departments. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.


    -Supervise the daily operations of banquets to ensure compliance with SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.
    -Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
    -Calculate and review the banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
    -Calculate and prepare the daily gratuities and payroll ensuring accurate, prompt reporting to the Controller's department.
    -Monitor and control the maintenance/sanitation of the banquet areas and equipment to protect the assets and ensure quality service.
    -Analyze banquet event orders, read BEO and know how to complete a set-up.
    -Set tables in assigned area correctly and uniformly.
    -Communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
    -Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
    -Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on a daily basis.
    -Monitor and control banquet budget (i.e., labor costs, beverage costs, supplies and equipment and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
    -Implement company programs (company/franchise) and resolve daily operational problems through consistent monitoring of banquet operations to ensure compliance with safety and security regulations, SOPs and to ensure an optimum level of service, quality and hospitality.
    -Assist with additional duties and assignments from upper management.

Application Instructions

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