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Sr. Director Labor Relations

at CVS Health

Posted: 8/13/2020
Job Reference #: 1323065BR
Keywords: manager, operations

Job Description

Job Description
As the Senior Director, Labor Relations, you will provide dedicated and reactive labor relations expertise to operations consistent with the company’s overall labor relations and human resources strategy. In this role, you will work with the Vice President of Labor Relations and establish relationships across the organization as well as with national labor leaders.
You will focus on mitigating the potential impact of labor issues, while cultivating dedicated employee relations efforts to create alignment and consistency while driving accountability within the function. As a chief negotiator representing management in direct union negotiations, you will also develop the collective bargaining strategy for operations with union representation in collaboration with operating management to meet and support overall strategic objectives while maintaining overall responsibilities leading campaigns, strategy and training.
In addition, you will counsel managers and employees, regarding the interpretation and application of the collective bargaining agreements as well as the intent, application, and compliance requirements of labor and regulatory laws. You will evaluate grievances and other local conflicts resulting from the labor agreements to figure out if contractual violations have occurred and implement appropriate remedies to grieving parties.
Additional responsibilities include:
* Ensure that labor relations plans are implemented, as agreed with local management, to mitigate the impact of any issues on continued operations.
* Create and implement systems to identify labor relations issues that may escalate beyond the local level.
* Establish and implement best practice strategies that promote employee engagement and team building that support Company values and business goals.
* Develop and implement proactive positive employee relations strategies, including manager training, with processes to identify locations with high risk for employee relations issues and creating action plans for reducing that risk.
* Create Labor Relations programs, tools and resources, incorporating best practices from field operations, to serve as resources for the field and support the creation of alignment, consistency and accountability in the management of labor issues.
* Develop sustainable relationships with senior management in order to facilitate effective dialogue to address and resolve issues and proactively implement effective workplace practices.
* Build relationships with key labor organizations in the Americas, including relationships with various national labor union organizations and their key representatives to create a positive platform to address issues as they arise and build future relationship equity.
* Collaborate with management by providing input and perspective in areas beyond labor relations, such as Employee Engagement and Employee Relations, Employee Communications, HR Policy and Compliance activities and Code of Conduct communications, to ensure that labor implications have been considered and addressed.
* Identify standard methodologies and emerging issues in the areas of labor relations and employee engagement. Incorporate best practices into current strategy and practices, as appropriate

Required Qualifications
* Minimum 10 years of progressive experience in either leading labor function or in labor leadership role.
* Experience with developing and implementing proactive positive employee relations strategies
* Experience developing and guiding leadership through organizing campaigns.
* Experience as the chief negotiator in contract renewal negotiations and a track record of success in establishing credibility with major unions.
* Supervisory and leadership experience.
* Demonstrated expertise in developing and implementing both dedicated and reactive labor relations strategy and plans in close collaboration with operations leadership.
* Labor Law: Knowledge of major labor laws such as National Labor Relations Act, Taft-Hartley, etc.
* Collective Bargaining Knowledge and Experience: Knowledge and experience in the collective bargaining process, organization process, contract negotiations, grievance handling, and labor and management relationships.
* Employment Law: Knowledge of regulatory laws that affect employment, including understanding of ADA, FMLA, and Title VII/Civil Rights Act.
* Grievance Resolution: Knowledge of procedures used to investigate and resolve employee grievances.
* Employee Relations: Knowledge of the broad range of relationships that could impact the employee/employer relationship. This includes knowledge of federal and state laws, company policies, practices and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to employee and labor relations complaints.
* Corporate Social Responsibility and Workplace Accountability: Knowledge of current and leading edge developments, organizations, key players and practices in the arena of corporate social responsibility.
* Ability to travel up to 25%

Preferred Qualifications
* Additional Labor Relations training

Education
* BS Degree required in Management, Human Resources or related field
* Law Degree preferred

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

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