CVS Health

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Client Benefits Delivery Manager

at CVS Health

Posted: 8/11/2020
Job Reference #: 1309031BR
Keywords: benefits

Job Description

Job Description
As the Client Services Delivery Manager, you will own the daily oversight of all benefit and clinical work assignments while tracking completion from requirements through production to ensure timelines are being met and associated risks for assigned clients are raised. You will have general oversight over the health plan clinical and benefits setup, delivery process, quality of work and you will hold all service departments and employees accountable for carrying out the required processes and tasks. Some of your key responsibilities will include:

- Project management, internal and external coordination, establishing priorities, managing an issue and risk log

- Driving program management on Performance Guarantees related to timing

- Developing and delivering standard status and reporting as defined by the Business Owner

You will be responsible for facilitating the benefits and clinical relationship between the line level managers in benefit operations, account management and/or implementation personnel. You will assess the quality, consistency, and satisfaction of services delivered by the team. You are ultimately responsible for leading multi-functional projects while completing the future-state vision in a forward-leaning industry. The Delivery Manager is a client problem-solver and will bring innovation solutions for high-profile pharmacy benefit management (PBM) clients. You will act as a consultant in ongoing client relationships to ensure retention of the client and resolution of service issues. You will partner with key internal operations teams to ensure that the benefit/clinical requests that are set up for new and existing clients are functioning according to optimal service standards. Your success will be integral to the organization as a leader in Client satisfaction in the Prescription Benefits Management industry.

Required Qualifications
* At least 5 years of experience in Healthcare Service or PBM in operations or a client-facing position
* 3 or more years working with technology tools useful in efficiently capturing, collecting and trending results of work (critical metrics)
* 3+ years working in project management

Preferred Qualifications
* Existing knowledge of RxClaim system supporting client preferred
* CPM, PMP or PMI Certificate preferred
* Influential across multiple functional teams
* Strong relationship builder
* Demonstrable experience partnering with external client contacts
* Proven skills in Microsoft Office to build macros, waterfalls, and project plans

* Bachelor’s degree required
* CAPM preferred
* Equivalent Combination of education and experience may be considered

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!