Chicanos Por La Causa, Inc.
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Program Manager, Guest Services
at Chicanos Por La Causa, Inc.
Location: CPLC Nevada
The Program Manager of Guest Services will EMPOWER LIVES by successfully managing all aspects of Guest Services for CPLC Nevada’s Homelessness Projects Department, serving up to 350 clients monthly. This will consist of managing a team of 15-25 in planning, coordinating, and administering homelessness prevention, diversion, and assistance activities, including emergency shelter.
- Bachelor's Degree in social work, human services, or closely related field, and
- Three (3) years of experience managing projects with homelessness initiatives, emergency shelter, or related social services contract administration.
- Preference for experience in managing emergency shelter programs.
- Preference for Homeless Management Information System (HMIS) training/knowledge.
- An equivalent combination of education and job-related experience may be substituted for education on a year-for-year basis.
- Ability to understand and develop effective strategies to address homelessness by using data driven solutions.
- Ability to understand methods to implement innovative best practice approaches to homelessness at the local and county level.
· Ability to assess program performance and provide expertise, management, and leadership related to project implementation and contract administration.
· Ability to work independently. Ability to work collaboratively with others.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Ability to plan, organize, oversee, and evaluate the work of clients and contractors.
- Ability to work with diverse community and organizational groups.
- Ability to communicate effectively, verbally and in writing. Advanced communication skills, and the ability to communicate with all levels of management, staff and clients.
- Ability to tackle complex situations while using strong management skills.
- Valid NV driver’s license, reliable transportation and ability to show proof of registration/insurance. Must be 21 years of age to drive on behalf of CPLC Nevada, Inc.
- Ability to work a flexible schedule as needed per program requirements
- Must pass background screening and TB test prior to start
- Level One Fingerprint clearance or ability to obtain fingerprint clearance or ability to have within 60 days of employment; must maintain clearance.
Oversight of the Guest Services team of 15-25 employees, responsible to:
· Operate a low-barrier homelessness service program including ensuring that guests receive customer service to Company standards.
· Greet guests and determine their needs; enroll, track, and record guests services in HMIS.
· Schedule guests for appointments with visiting service providers, as well as physical and mental health appointments
· Assist guests with document retrieval
· Registering guests to receive mail and mail distribution
· Checking guests in for overnight shelter stay
· Perform Housing Assessments on guests seeking housing and Assist guests with finding affordable housing and negotiate with landlords and property managers to accept guests
· Process guests for Bridge and Rapid Rehousing, and visit/monitor guests placed in housing
· Promote effective, evidenced-based strategies to address homelessness as well as methods to implement innovative, best practice approaches regionally with service providers and funders.
· Create partnerships and schedule agency partners to provide services onsite.
· Assist in ensuring compliance with all federal, state and local laws, regulations, policies, and procedures; ensuring compliance with homeless shelter, rapid re-housing, and other requirements.
· Assist in the preparation of accurate reports on funds utilization and program accomplishments.
· Compile data, develop tracking systems, and utilize software including the current HMIS and other database systems.
· Research and remain well-informed on the causes and solutions to homelessness.
· Support supervisor in seeking opportunities to increase outside funding to address homelessness, including writing grants for homelessness service funding.
· Represents CPLC Nevada with both public and private sector stakeholders.
· Attend agency and community meetings as directed by supervisor.
· Coordinate with the Program Manager of Operations/Facility Maintenance to support efforts to maintain the facility to company and funder standards.
· Performs other duties as assigned.
1. Commitment to maintain a role that empowers clients and to intervene appropriately to meet service goals.
2. Sensitivity to socioeconomic and cultural characteristics of the populations served.
3. Creative thinking, adaptive personality, and a conviction about the capacity of people to grow and change.
- Awareness and commitment to Housing First, rapid rehousing, coordinated entry procedures, and other housing based strategies for ending homelessness.
Work is performed in an indoor/outdoor setting with moderate noise level. May be responsible for lifting up to 40 lbs. on occasion.
CONTINUOUS EDUCATION AND TRAINING
· Participate in continuous learning, competency building, and maintenance of skill in Housing First, trauma-informed care, motivational interviewing, and crisis intervention.
· Complete all training courses within the time requirement specified.
CPLC provides person-centered services that promote dignity and self-sufficiency, and empower the communities we serve. All CPLC services increase access to resources, are linguistically and developmentally appropriate, and enhance the safety of our communities. The Employee is accountable for embodying CPLC’s mission and vision, and understanding and complying with CPLC policies and procedures.
VISION: Empowered Lives. MISSION: We drive economic and political empowerment.
VALUES: I deliver on my commitments. I bring innovative solutions and adapt to address challenges. I advance and own my professional and personal growth. I engage passionately and fully in advocating for, and responding to, the needs of our community. I demonstrate respect with honest and transparent communications. I protect CPLC resources as if they are my own.