City of Coppell
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Customer Service Attendant - Summer Snack Shack & Birthday Attendant
at City of Coppell
- Basic Function
The Customer Service Attendant at The CORE is responsible for ensuring excellent service delivery to facility patrons. This position requires an energetic, positive attitude and a passion for serving others to be exhibited and demonstrated on a consistent and daily basis. Responsibilities include but are not limited to: Greeting every customer, assisting customers in person and by phone with facility information, pass sales, cash handling, ensuring facility and customer safety is maintained, and program and room set-up/tear down. The Customer Service Attendant must be knowledgeable regarding facility hours and information, programs, classes, and events in order to serve customers. Additionally, The CORE cross-trains employees to create a cohesive team. The Customer Service Attendant may also perform other duties as assigned.
- Essential Job Functions
- Count and inspect beginning cash drawer and reconcile drawer per policy.
- Opening and closing of the facility.
- Monitor inventory of Snack Shack products.
- Record attendance and assist with daily field trip groups.
- Assist with scheduled programs, rentals, and activities.
- Assist in preparation of weekly birthday party supplies, and with party patrons the day of.
- Program registration and customer pass sales.
- Answer phone questions and customer on site questions.
- Use of Microsoft Office, Active Net, external PC hardware.
- Assist all patrons in the facility.
- Ensure staff and customer safety and facility cleanliness.
- City of Coppell Core Competencies
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.
Motivation of Self & Others: We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.
Leadership of Self: We motivate, inspire and influence ourselves to strive towards excellence by being positive, accountable, a team player and influential in goal achievement.
Service -Oriented: We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
Trustworthy: We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
Relational: We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
Communication: We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through assertiveness, empathic listening, conflict resolution and deliberating/debating.
Emotional Maturity: We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
Development of Self: We are committed to improving our knowledge, skills, personal qualifications and performance through self-development.
Organizational Awareness: We are aware of the Organization's structure and culture for how we do business by understanding departmental impact on organization, interdepartmental relations and organizational culture
Global Awareness: We stay informed of issues and trends that may impact the Organization by understanding media/public relations.
Community Awareness: We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations and branding.
Innovation: We successfully implement ideas that improve and/or add value to service delivery through creative thinking, continuous improvement and by being quality minded and a change agent.
Critical Thinking: We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
Visioning: We understand the future direction of the Organization and understand the efforts and processes needed to achieve it by following the mission/values.
- Minimum Requirements
Employee must possess knowledge of customer service and basic office equipment, as well as how to handle and account for cash. Knowledge of CPR and related techniques is preferred.
A high school diploma or GED equivalent is required. Employee must be at least 18 years old. Certification of CPR/FA is preferred; it will be required upon hire.