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Job: Program Coordinator (Full Time) Riverside, CA

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Jobing Description

Essential Job Functions

  1. Provides a welcoming recovery environment for all participants, co-workers and guest, using the Recovery Coaching process
  2. Provides engagement and training opportunities for presenters to ensure they are equipped to present and maintain fidelity to the Contract for Change programs
  3. Schedules and presents Contact for Change presentations per contact requirements in various areas throughout Riverside County
  4. Provides outreach in target communities to coordinate the scheduling of presentations per contract requirements
  5. Assist individuals/families in developing natural supports to increase success in the community
  6. Support, model and teach recovery principals and recovery tools. Models personal responsibility, self-advocacy, and hopefulness via telling of their recovery story, how need are respectfully met, and how a belief in their self is maintained
  7. Remain knowledgeable about current community resources and provide information to individuals and community partners as requested
  8. Provides support / feedback to co presenters as needed and maintain open communication with Recovery Services Administrator to ensure that presenters and equipped


  1. Documents relevant and required information and services provided in the identified service record (electronic or otherwise) assuring continuity of care as a tool for communication with other team members.
  2. Maintain and observe all HIPAA regulations that apply.
  3. Provide timely, quality and accurate documentation in accordance with program

 Safety/ Physical Environment

  1. Participates as a team member to provide a safe recovery environment. Utilizes infection control and other safety standards. Contributes to the cleanliness of the work place.
  2. Utilizes effective positive engagement and conflict resolution skills.
  3. Fosters personal and environmental wellness by taking care of self and maintaining environmental wellness by reporting infection and on the job injuries.
  4. Assesses emergency situations, notifies supervisor of actual or potential challenges, exercises judgment in stressful conditions and responds calmly and quickly. Displays teamwork during emergencies.
  5. Influence and improve operations which are not under direct control.
  6. Use problem solving methods and critical thinking to continuously improve operations.

Organizational Values


  1. Actively embodies RI International’s mission, vision and values.
  2. Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the program and RI International.
  3. Contributes and participates in continuous Quality Improvement initiatives.
  4. Models and practices recovery principles in all activities including hope, empowerment, responsibility, mutuality and self determination


  1. Develop new and innovative ways to improve operations of the program and to create new opportunities.
  2. Determine strategies to move the program forward, set goals, create and implement action plans, and evaluate the process and results.


  1. Establish and maintain positive working relationship with others, both internally and externally, to achieve the goals of the organization.
  2. Serves as a representative of the organization, acts as a positive role model towards all interactions (internal/ external stakeholders and people we serve) without judgment.
  3. Provides assistance in a concise, informative manner, keeping a positive, courteous tone and appropriate non-verbal communication and effective listening.

Quality Team

  1. Contributes to effective teamwork by combining skills and energies in a coordinated effort with supervisors, co-workers, guests and outside agencies.
  2. Communicates collaboratively with inter/intra-disciplinary team members and participates in team meetings.
  3. Develops collaborative relationships with community partners.
  4. Accepts feedback and contributes in an open and receptive way.
  5. Works independently or as part of a team; ability to interact appropriately with others.
  6. Speak, listen and write clearing, thorough and timely manner using appropriate and effective communication tools and techniques.
  7. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  8. Positively influence others to achieve results that are in the best interest of the organization.

 Cultural Competence

  1. Focus on Service Participant Needs: Anticipate, understand, and respond to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters.
  2. Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
  3. Provide a safe and nurturing environment with an emphasis on respect, diversity, acceptance and compassion.
  4. An ability to interact effectively within the context of the cultural beliefs, behaviors, language and needs.
  5. Develops and maintain accurate community resources for education, information and referrals appropriate to guests needs.

 Education, Licenses and Experience

  1. High school diploma or GED.
  2. Successfully completed Peer Employment Training (PET) Course. (You MUST possess the PET certification in order to be considered for this position)

 Additional Requirements, Certifications and Qualifications

  1. Therapeutic Options Training
  2. Must maintain up to date with Contact for Change presenter training

 If driving is required:

  1. Must be 21 years of age to drive for company business;
  2. Must possess a valid California Drivers license
  3. Must be able to fulfill all of the requirements in the Driver’s Safety policy

 Working Conditions  

Works in general office environment, behavioral health clinical areas and in the community.    Must possess visual and audio skills to complete job duties.  Schedule may include long hours, weekends and travel throughout geographic region.

Physical Requirements

Works in a standard office environment with some exposure to hazardous situations.  Physical demands may include work close to the eyes and substantial motions of the wrist, hands and/or fingers. Occasional sitting, standing, walking, driving, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision.  May be required to lift up to twenty (20) pounds.

Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the primary function.


In addition to a competitive salary, we offer an excellent benefit package: Bilingual Differentials, Shift Differentials, Medical, HSA, Dental, Vision, Group Life Insurance, Employer Matching 401k Plan, Employee Perks Program, Employee Assistance Program, Paid Holidays, a Generous PTO (paid time off) Program, to include RI supporting the Federal Public Service Loan Forgiveness Program.


RI is an Equal Employment Opportunity / Affirmative Action Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

All candidates are required to pass a pre-employment substance abuse test before beginning employment, to include the use of recreational marijuana. RI is committed to maintaining a workplace free of the effects of drugs and alcohol for the health, safety and welfare of its employees, their families and our guests.

RI is committed to diversity in the workplace and promotes equal employment opportunities for all applicants and employees. We value a diverse workforce because diversity strengthens our teams and supports our innovative approaches to client engagement creating a healthier atmosphere.

Skills / Requirements

Important Notes